Returns & refunds

You have 30 days from delivery to change your mind. Nothing below limits your rights under Australian Consumer Law.

Change of mind

Send a kit back within 30 days of delivery and we will refund it in full, provided it is unopened, uninstalled and in its original packaging. Return postage on a change-of-mind return is paid by the customer.

Parts that have been installed

Once a solenoid has been wired in, a diaphragm has been fitted, or a valve has been plumbed into a line, we cannot accept it back unless it is faulty. A part that has been in the ground has been used, and we cannot resell it to somebody else.

This is why we would rather you asked first. See below.

Ordered the wrong kit? Ask us before you fit it

Reticulation valves are not universal, and the brand is not always obvious. If a kit arrives and you are not certain it matches your valve, stop before you install anything and email us a photo of the valve. If it is the wrong kit we will swap it, and if you have not opened it you have lost nothing.

Better still, send the photo before you order. We will tell you which kit you need. That is faster than a return for both of us, and it costs you nothing.

Faulty or not as described

Different rules entirely, and we cover all of it — return postage, plus either a replacement or a full refund. A solenoid that fails on first use, a perished diaphragm, or a kit that does not contain what the page said it contains all count. Australian Consumer Law gives you these rights and this policy does not reduce them.

What we cannot take back

• Anything installed, plumbed in or wired in, unless it is faulty.
• Kits returned without their original packaging.
• Parts damaged during installation — over-tightened threads, cut wires, forced fittings.

How to start a return

• Email us with your order number and what you want to return.
• We reply within 1 business day with the return address.
• Post it back with tracking, so neither of us is guessing where it is.

When you get your money back

We process refunds within 5 business days of the return arriving. The refund goes back to the card you paid with. Your bank then takes its own time — usually a further three to five business days.

Cancelling before dispatch

If your order has not shipped yet, email us and we will cancel it and refund you in full.